Emergency Care

We provide you and your pets with an after-hours emergency service for critical illness or injury. We hope your pet never needs us for an emergency however, common emergencies relate to car accidents, heart conditions, poisoning and a range of injuries.

Please note that YOU MUST CALL to arrange an after hours visit. There is NO Vet at the clinic outside of opening hours automatically for this service.

Due to staffing changes in 2022, we are unable to promise a 24/7 after-hours service anymore. We are typically able to have a vet scheduled for after-hours emergencies Monday-Thursday but on some occasions & weekends, we may have to refer you to another emergency vet service in Bangalow. 

What happens when you call?

When you call 0266219811 outside of normal business hours, you will listen to a computerised voice & if you require emergency advice or service you are directed to Press 1 to be transferred to an external nurse triage service - Medechat, who will provide advice &/or organise your pet to see an after-hours vet. Please be aware that the triage service is NOT our staff & they will unfamiliar with your pet or relationship with the clinic
Also in most circumstances, Medechat will take money in advance for the after-hours consultation fee only over the phone.


Upon arrival, your pet will be assessed by one of our veterinarians. We will aim to provide an estimate of the costs involved with your case, however, please be aware that with emergency procedures costs can vary depending on what services and treatments are required. Our veterinarians & nurses will update you during the course of your pet's stay in hospital. In some cases we may need to refer to a veterinary specialist centre.

Please contact us to discuss our after-hours service, it’s always nice to know this information before you actually need it.